Vacancy for Fresh Graduates: Customer Service Representative

ModernETH Outsource PLC –

ModernETH Outsource PLC (ModernETH) is a technology-focused outsourcing center established in January 2008. Based in Addis Ababa, Ethiopia, with offices in the United States and UAE, ModernETH specializes in creating user-friendly web and mobile experiences. Our services encompass software development, web and mobile app design, graphic design, maintenance and support, as well as the import and trade of ITC tools and machines tailored to our clients’ needs.

Position: Customer Service Representative
Qualifications:

  1. BSc or BA Degree
  2. Proficiency in English communication at all levels
  3. Computer literacy with proficient keyboard skills
  4. Experience in the call center industry is a bonus
  5. Strong problem-solving and troubleshooting abilities
  6. Professional demeanor with a customer service orientation

Responsibilities:

  1. Communicate effectively with customers, employing problem-solving techniques and troubleshooting while maintaining language proficiency.
  2. Ensure high customer satisfaction in alignment with campaign benchmarks.
  3. Maintain attention to detail, adhering to legislative and compliance requirements for each call and customer inquiry.
  4. Uphold office organization, security, and maintenance.
  5. Manage calls from logging to dispatch, ensuring resolution in collaboration with the customer.
  6. Adhere to recommended Call Average Handling times for specific campaigns.
  7. Meet required quality assessment scores and fulfill legal and compliance criteria for each call.
  8. Escalate unresolved technical queries/faults to relevant departments.
  9. Make informed decisions using training materials, customer scripts, call flows, and guidance from Team Leader.

Location: Addis Ababa
Deadline: August 12, 2023

How To Apply:
Interested and qualified candidates can apply via email: talent@mmcytech.com
For inquiries, contact: +251-903731001
Address: 11th Floor, Kasanchis, next to Jupiter Hotel Bloomtech bld, Addis Ababa, Ethiopia



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