Safaricom Telecommunications Ethiopia job vacancy

Safaricom Ethiopia is on the lookout for qualified individuals who meet the criteria outlined below. As part of an international consortium including Vodafone Group, Safaricom PLC, Vodacom Group, Sumitomo Corporation, and British International Investment (BII), Safaricom Ethiopia offers a dynamic and impactful work environment.

Position 1: Manager, Back Office IT

Job Requirement:

  • University Degree in an Information technology-related field.
  • 5-8 years’ experience as a senior support analyst in a User Support environment.
  • ITIL Certifications or equivalents
  • Microsoft Certification: MCSE, MCSA, MCP.
  • CISCO Certification: CCNA.
  • Experience in Virtualized systems.
  • Proficiency in Microsoft SCCM and related software Deployment tools.
  • Ability to project Desktop hardware and software requirements.
  • IT Project Management.
  • Experience in Capex and Opex Management.
  • 4 years’ experience in Supplier/Vendor Management, IT Support Services sourcing, contract cost monitoring & agreement maintenance
  • Strong stakeholder management skills.
  • Excellent People Skills.
  • People Management.
  • Customer Obsessed.

Job Responsibility:
Responsible for delivering timely and high-quality IT end-user device support across Safaricom. Implement strategic and innovative desktop technologies in alignment with business objectives. Collaborate with partners to deploy IT business solutions. Ensure service requests are met within defined OLAs and SLAs, enhancing service delivery.

Place of Work: Addis Ababa

Position 2: Manager – Back Office IT O365

Job Requirements:

  • BS or MS in computer science, Information Technology, or equivalent practical experience.
  • ITIL Certifications or Equivalent.
  • Microsoft Certification: MCSE, MCSA, MCP.
  • Proficient understanding of Microsoft 365 Platform, architecture, and functionality.
  • Experience in Virtualized systems.
  • Proficiency in Microsoft SCCM and related software Deployment tools.
  • IT Projects Management.
  • 4-6 years’ experience as a senior support analyst in a User Support environment.
  • Experience in Capex and Opex Management.
  • Experience in Supplier Management, IT Support Services sourcing, contract cost monitoring & Agreements Maintenance.
  • Strong stakeholder management skills.
  • Excellent People Skills.
  • People Management.
  • Solution Oriented.

Responsibility:
Design, build, deliver, and support the office IT O365 platform for Corporate end users. Enable Safaricom’s Back Office IT operations and facilitate communication and collaboration among teams.

Place of Work: Addis Ababa

???? Closing Date: August 15th, 2023

How To Apply:
If you’re ready for the challenge and possess the required qualifications and experience, update your candidate profile on the career portal and click on the apply button. Don’t forget to attach your resume.

Join Safaricom Ethiopia and contribute to impactful innovations in telecommunications! #SafaricomEthiopiaJobs #TelecomCareerOpportunities



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