Position 1: Recruit Professional – Contact Center
Academic & Professional Qualification:
- Bachelor Degree in Economics, Business Administration, Management, Marketing Management, or related fields.
- BSc. Degree in Computer Science, IT, Information Systems.
- Fluency in Somaligna language (speaking and writing) is required.
- Zero (0) years of experience.
The Recruit Professional – Contact Centre is responsible for assisting in providing support on receiving customer calls, addressing concerns or queries via phone or social media platforms. The role holder is responsible for prioritizing customer issues, resolving or escalating them to Senior Contact Center Agents to maintain quality customer service as per established service standards.
Location: Addis Ababa
Position 2: Corporate Relationship Manager – IFB
- Bachelor’s degree in accounting, marketing management, business administration, banking, finance, or related field.
- Diploma/Certificate in Islamic banking finance or related field (added advantage).
- Experience in corporate banking is highly desirable.
- Mandatory knowledge of Arabic language.
- Minimum of eight (8) years of relevant experience, including two (2) years in a supervisory post.
The Relationship Manager will grow and maintain a portfolio of clients within the assigned sector by recommending or selling IFB Corporate Banking products. Additionally, cross-selling other Bank products and services to enhance value-add relationships with existing customers. This role involves prospecting and acquiring new customers, pursuing incremental business within the existing customer base, managing customer expectations, and providing beneficial business advice to clients.
Location: Addis A
Deadline: September 9, 2023
How to Apply:
- Interested and qualified applicants should apply through the provided Microsoft Application form links.
- Fill in all details on the vacancy application form for each job and ensure submission after completing all questions.
- Scan all relevant credentials verifying educational qualifications, work experience licenses, certifications, etc., as stated on the application form/C
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