Dashen Bank S.C Customer Service Manager New Job Vacancy

Position 1 : Customer Service Manager I

Job Description

Customer Service Manager I -For Dagu full-fledged IFB Branch

DB/ Vacancy- 0312/22

Job Summary

  • The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic & Professional Qualification

  • Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

  • Minimum of Six (6) years banking experience

Required Behavioral & Leadership Competency

·      Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

·      Creativity and innovation skill

·       Action oriented

·      Quality focus and attention to detail

·      Professionalism and integrity in line with Dashen Bank Values

·      Good oral and written communication skills

·      Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

·      Good customer relationship management skill (internal & external)

·      Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

  • Understands the basic mechanisms of general financial products and services.
  •  Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
  •  Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
  •  Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
  •  Project management skills

Language Ability: –

  • Ability to communicate in local languages is an add advantage.

Position 2 : Branch Manager Grade I

Job Description

Branch Manager Grade I for Dagu full-fledged IFB Branch

DB/ Vacancy-0311/22

Job Summary

  • The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. S/he will ensure that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff. S/he will also coordinate the sales/business development efforts of the branch.
  • The Branch manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan and activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.

Job Requirements

Academic & Professional Qualification

  • Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

  • Minimum of seven (7) years relevant experience out of which One (1) year in supervisory post.

Behavioral Competency

  • Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.
  • Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.
  • Strong business acumen.
  • Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
  • Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
  • Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
  • Strategic thinking and problem-solving skills.
  • Analytical and creative thinking skills.
  • Strong persuasion and negotiation skills.
  • Good customer relationship management skills (internal and external customers).
  • Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
  • Effective stakeholder management.

Required Technical Competency

  • Understand the basic mechanisms of general financial products and services.
  • Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
  • Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
  • Good command of Microsoft Office package.
  • Good command of Core Banking System and other In house software’s
  • Project management skills

How to Apply

1. Interested and qualified applicants should apply through 

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory

NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

·         Female applicants are highly encouraged to apply

Apply Now Deadline Nov 21, 2022



Zambil App: Where Online Jobs and Local Buying & Selling Meet in Ethiopia

Work from Home with Ease: Embrace the perfect work-life balance through Zambil’s user-friendly interface. No matter if you’re a skilled professional, a fresh graduate, or seeking part-time gigs, Zambil offers a plethora of job listings across various industries tailored to your expertise and interests.

Discover the Power of Zambil App:

  1. Browse Job Opportunities: Say goodbye to endless job hunting! Zambil curates a diverse range of job openings, regularly updated to ensure you never miss the perfect job match.
  2. Embrace Endless Possibilities: Download the Zambil App now and unlock a world of opportunities. Whether you’re after your dream job or profitable deals in Ethiopia, Zambil is your ultimate solution.
  3. Don’t wait any longer – seize the chance to transform your future with Zambil!